Return Policy

 

Our goal at Images by Toni is your complete satisfaction with your purchase.

 

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned; Images by Toni has a strict NO REFUNDS POLICY. Once a transaction has been completed (i.e., the buyer selected and paid for the photo and then Images by Toni sent the buyer the correct photograph) it is then considered non-refundable. If a buyer has selected and purchased an incorrect photo, he/she must notify Images by Toni, BEFORE receiving the "incorrect" photograph. Refunds will NOT be given due to "not liking a photo", selecting an incorrect photo after the buyer has already received the photograph, any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, Images by Toni will send the correct photo to the buyer fee of charge.

 

Any questions regarding this Policy please call (817) 909-2162.

 

Refund/Exchange Policy for Custom Albums and Photo Books

 

Due to the custom pre-designed nature of these services, there are no refunds an any order. Albums ordered are considered a custom product and therefor there are no refunds an any album orders. Flush Mount, Coffee Table Books or any other albums or books cannot be returned or exchanged unless:

• a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,
• damage during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
• or in the event that the order was erroneously processed such as an error was made on the size of the book or color/style, compared to the original recorded order.

 

Policies

All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. Images by Toni does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customer to approve designs and custom work before orders are placed. Payments of orders are due in full when the order is made. Rush shipment is available on some items for an additional charge. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.

Please make your selection carefully before ordering and if you have any questions please call (817)909-2162 or email us at toni@lx3.net.